Shipping & Delivery Policy

1. Overview

Made in Uganda connects customers with vendors across Uganda. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered through our platform.

2. Order Processing

• Vendors are responsible for preparing and dispatching products within 1–3 business days after an order is confirmed.
• Orders placed on weekends or public holidays will be processed on the next working day.

3. Shipping Methods

Made in Uganda partners with reputable logistics companies for safe and timely delivery. Customers may select a preferred delivery method at checkout where available.

4. Delivery Time

Delivery timelines depend on the vendor's location and the customer's address:

• Within the same city: 1–3 business days
• Within Uganda (inter-region): 3–7 business days
• International deliveries: 7–21 business days

5. Delivery Charges

Delivery costs vary depending on location, package weight, and delivery partner. The total fee is displayed at checkout before payment.

6. Tracking Orders

Customers will receive tracking details once their order has been shipped. You can track your order via the courier's website or the Made in Uganda app.

7. Failed Delivery

If delivery fails due to an incorrect address, absence of the receiver, or unclaimed parcel, a re-delivery fee may apply.

8. Damaged or Missing Packages

If your order arrives damaged or incomplete, report it within 48 hours of receipt via our Help Center or email: support@madeinuganda.app